Privacy, made clear.

Scope and roles

This Privacy Policy applies to the Nesrix public website, mobile applications, occupant and tenant portals, administrative interfaces, and related support services (together, the "Services").

Nesrix is operated by Goodlife Infrastructure Private Limited ("Nesrix", "we", "us", or "our"). In many deployments, your employer, property owner, facility manager, resident association, or building management organization decides what information is added to Nesrix and why. That organization is usually the primary administrator of your information, while Nesrix provides the technology and processes information on its instructions.

Your organization may give you an additional privacy notice. That notice should be read together with this policy.

Information we handle

Depending on the Services enabled for your property, we may process the following categories:

• Account and profile information: name, business contact details, organization, unit or suite, role, account identifiers, and authentication information.
• Property service information: helpdesk tickets, descriptions, comments, ratings, work orders, bookings, notices, gate passes, work permits, emergency requests, and service history.
• Visitor and access information: visitor details supplied for an invitation, host details, arrival and departure events, approval status, and access records.
• Vehicle, parking, and transaction information:vehicle identifiers, permits, parking activity, payment status, wallet or recharge references, and receipts. Full card or bank credentials are handled by the relevant payment provider, not stored by Nesrix.
• Content you choose to provide: photographs, documents, feedback, and other attachments submitted with a ticket, permit, visitor request, or support enquiry.
• Technical and security information: device type, operating system and app version, IP address, login and security events, notification token, diagnostic data, and basic server logs.
• Website and support information: the details you include when you email us, request a demo, or contact support.

How information reaches us

Information may be provided:

• directly by you when you use a Nesrix feature or contact us;
• by your organization or property administrator when an account is created;
• by another authorized user, such as a host inviting a visitor;
• by connected property systems that your organization has chosen to integrate; or
• automatically through limited technical logs needed to operate and secure the Services.

On mobile devices, Nesrix requests access to a photo or file only when you actively select it for upload. We do not scan your photo library or access unrelated media in the background. Device permissions can be changed through your operating system settings.

How we use information

We use information to:

• create, authenticate, and manage user accounts;
• deliver visitor, helpdesk, permit, parking, billing, booking, and community workflows;
• route requests to authorized property teams, security personnel, and service providers;
• send operational notifications, approvals, status updates, and emergency messages;
• maintain audit trails, investigate misuse, prevent fraud, and protect the Services;
• provide support, diagnose faults, and improve reliability and usability; and
• meet contractual, accounting, safety, and legal obligations.

We do not use personal information for third-party behavioral advertising, and we do not sell it.

When information is shared

Information is shared only where needed for the Services or required by law. Recipients may include:

• authorized property administrators, front-desk teams, security personnel, facility teams, and other users involved in the relevant workflow;
• contractors or service partners assigned to a request, who receive only the information needed to complete it;
• hosting, communications, support, security, and payment providers working for us or the relevant organization;
• regulators, law-enforcement bodies, courts, or other parties when disclosure is legally required or necessary to protect people, property, or rights; and
• a successor organization in connection with a merger, acquisition, financing, or transfer of the Services, subject to appropriate confidentiality protections.

Retention and deletion

Retention periods depend on the feature, the instructions of the organization managing your property, applicable contracts, and legal or safety requirements. We retain information only for as long as reasonably needed for those purposes.

When information is no longer required, it is deleted, anonymized, or isolated from active use. Copies may remain for a limited period in protected backups and security logs before they are overwritten through normal retention cycles.

Security

We use administrative, technical, and organizational safeguards designed to protect information. These include role-based access, authentication controls, secure transmission, activity logging, system monitoring, protected backups, and restricted staff access.

No online service can guarantee absolute security. Users should protect their credentials, sign out of shared devices, and report suspected unauthorized activity promptly to their property administrator or to us.

Your choices and rights

Depending on applicable law and the role of your organization, you may be able to request access to, correction of, or deletion of your information; withdraw consent where consent is the basis for processing; or raise a concern about how your information is handled.

Start with your property or organization administrator, as they usually manage Nesrix accounts and records. You may also contact us at info@nesrix.com. We may need to verify your identity and coordinate with the relevant administrator. Some information may need to be retained for security, contractual, safety, or legal reasons.

You can manage notifications and device permissions in your device settings. Essential service messages may still be sent where they are necessary for a requested workflow or safety.

Other important details

Website storage and logs

Our public website does not use personal information for third-party advertising. Essential technical storage and basic server logs may be used to keep the site available, secure, and functioning correctly.

Children

The Services are designed for workplaces and managed properties and are not directed to children for independent use. Where a property workflow involves a minor, the relevant organization or responsible adult should provide and manage the information lawfully.

Third-party services

Nesrix may link to app stores, payment providers, or other services operated by third parties. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy when the Services, our practices, or legal requirements change. The revised version will be posted here with a new "Last updated" date. Material changes may also be communicated through the Services or by the relevant organization.